JJPK Privacy Policy

This Privacy Policy ("Policy") describes how JJPK ("JJPK", "We", "Us", "Our") collects, uses, stores, shares and protects personal data relating to individuals ("You", "User", "Player") who access or use the JJPK platform at jjpk.cam and all associated services (collectively, the "Service").

JJPK is an English-language online gaming platform designed for Pakistani players across cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar, as well as international users who access the platform lawfully from their respective jurisdictions.

By registering an account, depositing funds or otherwise using the Service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Service immediately.

This Policy should be read together with our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, postal address, national identity number, IP address and financial account details.
• "Processing" means any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, erasure or destruction.
• "Data Controller" means JJPK, the entity that determines the purposes and means of processing your personal data.
• "Data Processor" means any third party that processes personal data on behalf of JJPK under contractual obligation.
• "KYC" means Know Your Customer — the identity verification process required for account eligibility, age confirmation and anti-money laundering compliance.
• "Cookie" means a small data file stored on your device by your web browser when you access the Service.
• "Consent" means a freely given, specific, informed and unambiguous indication of your agreement to the processing of your personal data for a stated purpose.

JJPK collects personal data through a number of channels during the normal operation of the Service. The categories of personal data we collect include:

JJPK does not knowingly collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions or health information, except where this is strictly required by applicable KYC or regulatory obligations and you have been separately informed.

JJPK processes your personal data on the following legal grounds, depending on the purpose of the processing activity:

• Contractual Necessity: Processing required to perform our obligations to you under the Terms & Conditions — including operating your account, processing deposits and withdrawals, and resolving disputes.
• Legal Obligation: Processing required to comply with applicable anti-money laundering regulations, age verification mandates, licensing obligations and lawful regulatory requests.
• Legitimate Interests: Processing necessary for JJPK's legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring and internal analytics, where these interests are not overridden by your rights.
• Consent: Processing carried out on the basis of your explicit consent, such as receiving marketing communications. You may withdraw consent at any time by updating your account notification preferences.

JJPK uses collected personal data for the following purposes:

• Account Management: Creating, maintaining, verifying and securing your registered account, including KYC compliance and password recovery.
• Transaction Processing: Facilitating deposits and withdrawals via available payment channels. Payment references familiar to Pakistani users — such as Easypaisa, JazzCash, Raast and bank transfer channels like HBL, UBL, Meezan Bank or Bank Alfalah — are used for context only. No personal data is transmitted to payment providers beyond what is operationally necessary for the transaction.
• Responsible Gambling Compliance: Monitoring account activity to identify patterns consistent with problem gambling, enforcing self-exclusion requests, and applying any limits set by the player or required by platform policy.
• Fraud Prevention & Security: Detecting and investigating suspicious activity, unauthorised access attempts, multi-accounting and potential money laundering.
• Customer Support: Responding to your support queries submitted via live chat, email or the help centre, and maintaining records of communications for quality and compliance purposes.
• Platform Improvement: Analysing aggregated usage data to improve platform performance, game offerings, user experience and mobile responsiveness.
• Marketing Communications (with consent): Sending promotional offers, bonus notifications and platform updates to players who have opted in. You may opt out at any time via your account settings.
• Legal & Regulatory Compliance: Fulfilling reporting obligations, responding to lawful regulatory or governmental requests, and maintaining records as required by applicable law.

JJPK does not sell, rent or trade your personal data to any third party for their independent marketing purposes. We share personal data only in the following limited circumstances:

• Service Providers & Data Processors: Trusted third-party vendors who assist in operating the Service — such as payment processing technology providers, KYC and identity verification services, cloud hosting providers, customer support software and analytics tools — receive only the data necessary for their specific function and are bound by data processing agreements that prohibit them from using your data for any other purpose.
• Regulatory & Law Enforcement Bodies: Where required by applicable law, a court order or a lawful regulatory request, JJPK will disclose personal data to competent authorities. We will notify you of such disclosures where legally permitted to do so.
• Anti-Fraud Networks: JJPK may share data with fraud prevention organisations and industry-wide responsible gambling registers where this is necessary to protect Players and the integrity of the platform.
• Business Transfers: In the event of a merger, acquisition, corporate restructuring or sale of assets involving JJPK, personal data held by the platform may be transferred to the successor entity. You will be notified in advance of any such transfer and of any changes to this Policy that result from it.

JJPK uses cookies and similar tracking technologies to operate and improve the Service. Cookies are small text files stored on your device that help us recognise you between sessions, maintain login state, remember your preferences and analyse platform usage.

The main categories of cookies we use are:

• Strictly Necessary Cookies: Essential to the basic functioning of the Service. These cannot be disabled without preventing core features from working. They do not require your consent.
• Functional Cookies: Remember your preferences such as language settings, responsible gambling limit configurations and display options to improve your experience across sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how users interact with the platform to help us identify areas for improvement. No individually identifiable data is transmitted to analytics providers.
• Session Cookies: Temporary cookies that expire when you close your browser. Used to maintain your authenticated session and bet slip state during an active session.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent access to the core Service but may affect certain personalisation and session features.

JJPK retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable law or regulatory obligation.

• Account Data: Retained for the duration of the account relationship and for a defined period following account closure, as required by applicable anti-money laundering and gaming regulations.
• Transaction Records: Financial transaction data, including deposit and withdrawal records, is retained for the period required by applicable financial regulation — generally a minimum of five to seven years.
• KYC Documents: Identity verification documents are retained in accordance with applicable AML/KYC regulatory retention requirements from the date of their submission.
• Support Communications: Chat transcripts and email correspondence are retained for a reasonable period to support dispute resolution and quality assurance.
• Marketing Data: Retained until you withdraw your marketing consent, after which it is deleted or anonymised within a reasonable processing timeframe.

When personal data is no longer required for any retention purpose, it is securely deleted or irreversibly anonymised.

JJPK implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted between your device and the JJPK platform.
• Encrypted storage of sensitive account and financial data at rest.
• Role-based access controls that restrict internal access to personal data on a need-to-know basis.
• Regular security assessments and monitoring of platform infrastructure.
• Two-factor authentication options for player accounts.

While JJPK takes all reasonable measures to protect your data, no transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You remain responsible for maintaining the security of your own account credentials. If you suspect your account has been compromised, please contact JJPK support immediately.

Subject to applicable data protection law, you have the following rights with respect to your personal data held by JJPK. To exercise any of these rights, please contact our support team at the details provided in the Contact Us section below.

JJPK may transfer your personal data to service providers and data processors located outside the country in which you reside, including countries that may not offer the same level of data protection as your home jurisdiction.

Where personal data is transferred internationally, JJPK takes appropriate steps to ensure that your data receives adequate protection, including the use of contractual safeguards such as data processing agreements with relevant service providers. By using the JJPK Service, you acknowledge that your personal data may be transferred, stored and processed in jurisdictions outside Pakistan.

The JJPK Service is strictly for adults aged 18 or older, or the higher minimum age required by the operator or applicable licence jurisdiction. JJPK does not knowingly collect personal data from individuals below the minimum age threshold.

If JJPK becomes aware that personal data has been collected from an individual who does not meet the minimum age requirement, that data will be deleted and the associated account closed without delay. If you believe a minor has registered on the platform, please notify our support team immediately.

JJPK reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law or platform operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered Players via the platform or email.

Continued use of the JJPK Service following any update to this Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.